Everything you need to know about order processing, delivery, tracking and destination availability.
Last updated: October 2026
Orders are typically processed within 1 business day after they are received.
After processing, orders are generally prepared and dispatched within 1–3 business days. Processing and dispatch times may be extended during public holidays, peak seasons, or when additional order verification is required.
If you need an order urgently, please contact us before placing your order at info@aimvein.com. Our team will review the available shipping options for your destination.
AimVein provides free standard shipping on eligible orders.
We commonly use established international carriers, including FedEx and DHL, depending on the delivery destination, product availability, and local carrier service.
After dispatch, the typical delivery time is 5–14 business days. Delivery estimates are provided as a guide only and are not guaranteed arrival dates.
Delivery timing can be affected by:
Once your order has shipped, tracking details will be sent to the email address provided at checkout.
Tracking updates may take time to appear after dispatch, depending on the carrier and destination. Please allow a reasonable period for the carrier’s tracking system to update.
If you need help locating your tracking information, contact us at info@aimvein.com and include your order number.
AimVein ships internationally to eligible destinations.
For international orders, customs authorities in the destination country may require additional information or documentation before releasing a shipment. This may include identity verification, tax identification details, import permits, authorization forms, or other documents required by local law.
The customer is responsible for:
AimVein can provide reasonable shipping documentation, such as a commercial invoice, when required. However, customs clearance decisions, inspections, and release times are controlled by the relevant authorities and are outside AimVein’s control.
Free shipping covers the standard transportation cost for eligible orders. It does not necessarily include import duties, taxes, customs clearance charges, brokerage fees, or similar charges assessed by the destination country.
Unless otherwise stated at checkout, the customer is responsible for any applicable import duties, taxes, customs fees, or local charges.
If a shipment is delayed, held, returned, or abandoned because the customer does not provide required customs information, refuses to pay applicable charges, or does not cooperate with clearance procedures, the customer may be responsible for resulting shipping, storage, return, or re-delivery costs.
Customers are responsible for providing a complete and accurate shipping address at checkout, including any required apartment, suite, unit, postal code, or contact number.
If an order cannot be delivered because of an incorrect address, unsuccessful delivery attempts, refusal of delivery, or failure to complete customs clearance, please contact AimVein as soon as possible.
Additional shipping charges may apply if a shipment needs to be re-delivered, re-routed, or returned due to customer-provided information or customer inaction.
AimVein ships to the following countries and regions:
Australia, Argentina, Azerbaijan, Bahrain, Cambodia, Chile, China, Canada, Hong Kong, Indonesia, Japan, Jordan, Kuwait, Kyrgyzstan, Lebanon, Malaysia, Myanmar, Nepal, New Zealand, Oman, Pakistan, Peru, Philippines, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, United Arab Emirates, Uzbekistan, Vietnam, Brazil, Algeria, Austria, Belarus, Belgium, Denmark, Egypt, Finland, France, Georgia, Germany, Greece, Hungary, Ireland, Mexico, Morocco, Netherlands, Norway, Panama, Poland, Portugal, Romania, Russia, Slovakia, South Africa, Spain, Sweden, Switzerland, Tunisia, Ukraine, United Kingdom, United States, and Italy.
We are currently unable to ship to:
Angola, Anguilla, Antigua & Barbuda, Aruba, Bahamas, Bangladesh, Barbados, Belize, Benin, Bermuda, Bolivia, Botswana, British Indian Ocean Territory, British Virgin Islands, Burkina Faso, Burundi, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Cuba, Curaçao, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard & McDonald Islands, Honduras, India, Iran, Iraq, Israel, Jamaica, Kenya, Kiribati, Lesotho, Liberia, Madagascar, Malawi, Mali, Martinique, Mauritania, Mauritius, Montserrat, Mozambique, Namibia, Nauru, Netherlands Antilles, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Macedonia, Papua New Guinea, Paraguay, Pitcairn Islands, Rwanda, Samoa, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, Somalia, South Georgia & South Sandwich Islands, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Suriname, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Turks & Caicos Islands, Tuvalu, Outlying Islands, Uganda, Uruguay, Vanuatu, Venezuela, Wallis & Futuna, Zambia, Zimbabwe, Afghanistan, Bhutan, Brunei, Christmas Island, Cocos (Keeling) Islands, Colombia, Lao People’s Democratic Republic, Macao, Maldives, Mongolia, Palestinian Territory, Qatar, Syria, Tajikistan, Turkmenistan, Yemen, Åland Islands, Albania, Andorra, Armenia, Bosnia and Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Faroe Islands, Gibraltar, Greenland, Guadeloupe, Guernsey, Holy See (Vatican City State), Iceland, Isle of Man, Jersey, Kosovo, Latvia, Libya, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, San Marino, Serbia, Slovenia, South Sudan, Sudan, Svalbard and Jan Mayen, Turkey, and Western Sahara.
If your order appears to be lost in transit, arrives damaged, or contains an incorrect item, please contact AimVein promptly at info@aimvein.com.
To help us investigate efficiently, please provide:
For confirmed shipping loss, transit damage, or incorrect items, AimVein will review the case and provide the appropriate resolution.
