Warranty

Thank you for choosing our products. We are committed to providing you with high-quality service and support. Below is our warranty policy, applicable to all models.

Warranty Period

1. Coverage

• This warranty covers product failures due to defects in materials or workmanship.
• It does not cover damages resulting from misuse, accidental damage, natural disasters, or failure to follow product instructions.

2. Warranty Duration

• The warranty is valid for one year from the date you receive the device. Please retain your purchase receipt for warranty verification.

3. Warranty Service

• If the product fails during the warranty period, please contact our customer service team promptly.
• We will provide repair or replacement services depending on the nature of the failure.

4. Warranty Service Process

• When contacting customer service, customers must provide the product’s serial number and purchase receipt.
• Our customer service team will assess the issue and determine if it meets warranty conditions.
• Once confirmed, we will create a shipping label and arrange for a courier to pick up the device.
• Upon receiving the device, our engineers will conduct an inspection and repair it.
• After the repairs are completed, we will send the device back to you.

5. Warranty Limitations

• This warranty does not apply to normal wear and tear, accessories, and consumables (such as batteries).
• Modifying or disassembling the product will void the warranty.
• The warranty does not cover damages due to improper use or failure to follow maintenance instructions.

Out of Warranty

1. Shipping Costs

• For devices outside of the warranty period, the shipping costs for returning the defective product will be borne by the customer.

2. Fault Inspection

• Our engineers will inspect the device to determine the cause of the malfunction.
• After inspection, we will provide a detailed fault analysis report and proposed solutions.

3. Parts Replacement

• If parts need to be replaced, the cost of those parts will be the responsibility of the customer.
• We will inform the customer of the costs for any replacement parts in advance and will proceed with the replacement only after receiving customer confirmation.

4. Service Process

• When contacting customer service, customers must provide the product’s serial number and a description of the fault.
• Our engineers will diagnose the issue and provide the customer with a solution.
• Once the customer confirms and agrees to the costs, we will proceed with the necessary repairs and parts replacement.

Contact Information

If you have any questions or need further information about our warranty policy, please feel free to contact us at info@aimvein.com. We are committed to providing our customers with quality service.