Return & Exchange policy
14-Day 100% Money-Back Return -
If you are not satisfied with your product, you can contact a sales representative within 14 days of the date of purchase to receive a refund of your purchase price.
For all 14-day returns, the product should be sent back intact in the original packaging, which should also be in good condition. If returned goods do not meet these requirements the refund request will not be accepted.
After we receive your return and determine it is in good condition, we will issue the refund amount, which should arrive in your account within 1-8 working days. If you have issues regarding your refund, or if your sales representative has not replied to you, please send an email to firstname.lastname@example.org
If you receive a product that is defective, damaged or incorrect, please contact us directly at email@example.com
If you want to exchange a product for another, you may do so according to the options presented on our website. Contact our sales staff for additional information, including full exchange instructions and applicable terms.
Steps for an exchange:
- Contact a sales representative by sending an email to firstname.lastname@example.org. Include your order number in your email.
- Follow the sales representative’s instructions and send in your product to the provided address.
For non-quality returns and rejections, you will need to pay shipping costs. For products with quality problems you will not need to pay shipping costs.
Loss of Goods:
If your product is lost during shipping, contact your sales representative to have a new product sent to you.
If a product is damaged during shipping, send it back to us, we will pay the shipping and maintenance costs. If you are responsible for the damage, send the item back to us for maintenance. You will have to pay the shipping and maintenance costs.